PRIVACY POLICY
Last updated: 8 January 2026
Rod Toher Landscaping is committed to protecting your personal information and respecting your privacy. This policy explains what we collect, how we use it, and the choices you have.
1. Who we are
Data Controller: Rod Toher Landscaping
Address: Newlands Farm Cottage, Carelton, Carlisle, CA4 0AE
Phone: 07793969376
Email: rodtoherlandscaping@gmail.com
2. What information we collect
We may collect and process the following information when you contact us or use our website:
Your name
Your phone number
Your email address
Your address or area, if you provide it for a quotation or to arrange work
Details about your enquiry and the services you are interested in
Any information you choose to include in your message to us
If you contact us by phone, we may make notes of the call to help us deal with your enquiry.
3. How we use your information
We use your information to:
Respond to enquiries and provide quotes
Arrange consultations and carry out requested services
Communicate with you about your booking or request
Keep basic records of enquiries and work completed
Improve our customer service and how we handle enquiries
We do not sell your personal information to third parties.
4. Our lawful basis for processing
Under UK data protection law, we rely on the following lawful bases:
Contract: to provide a quote, arrange work, and deliver services you request
Legitimate interests: to respond to enquiries, keep records, and run our business effectively
Legal obligation: where we must keep certain records to comply with the law
Consent: where you have clearly asked to receive information from us, or where consent is required
5. Sharing your information
We may share your information only when it is necessary, for example:
With service providers who help us operate our business, such as email or website hosting providers
Where required by law, regulation, or legal process
We only share what is needed and we expect anyone we share data with to handle it securely.
6. How long we keep your information
We keep personal information only for as long as necessary to:
Deal with your enquiry
Provide our services
Maintain reasonable business records
Meet any legal or regulatory requirements
When information is no longer needed, we securely delete it or dispose of it.
7. Your rights
You have rights over your personal information, including:
The right to access the personal information we hold about you
The right to correct inaccurate or incomplete information
The right to request deletion of your information in certain circumstances
The right to object to processing in certain circumstances
The right to request restriction of processing in certain circumstances
The right to data portability, where applicable
To exercise your rights, contact us using the details in this policy.
8. Cookies and website data
Our website may use cookies to help it function correctly and improve your experience. Cookies are small files stored on your device.
You can control cookies through your browser settings. Blocking some cookies may affect how the site works.
9. Keeping your information secure
We take sensible steps to protect your personal information. No method of storage or transmission is completely secure, but we work to reduce risk and handle data responsibly.
10. Complaints
If you have a concern about how we use your personal information, please contact us first so we can try to resolve it.
You also have the right to complain to the UK Information Commissioner’s Office, the data protection regulator.
11. Contact us
If you have any questions about this policy or your personal information, contact:
Rod Toher Landscaping
Newlands Farm Cottage, Carelton, Carlisle, CA4 0AE
07793969376
rodtoherlandscaping@gmail.com